"Very beneficial. It has triggered customers asking if they are efficient or not and asking how they can do more to conserve."
"The program was easy to implement and we began seeing positive results within a few billing cycles."
"[It] enables us to have sustained, personalized communications with our customers. The Home Water Reports generated a measurable increase in interest in the City’s conservation programs."
WaterSmart’s world-class Home Water Report and Web Portal products power your branded, customer-centric water conservation and engagement program.
We've learned that people pay attention when they see how their usage compares to their neighbors. We fairly compare people to homes with similar water needs.
We've learned that for targeted messaging to work effectively and broadly, it needs to function without over-burdening the customer to supply information.
We uniquely combine water consumption data, program participation data, real-estate data, and climate data to paint a customer profile and recommend only the most relevant and effective water-saving strategies.
We've learned that customers, particularly engaged ones,
need to feel control over their use in order to act on water-saving recommendations.
The customer can fill out the Household Profile to offer a better picture of their home's characteristics. We use this information to then show, for example, how water is likely being used across their home.
We've learned that transforming data into desirable, consumable
information is the first step in successfully engaging customers.
We constantly experiment with and evolve how we present information to customers so that they quickly and effectively understand their water use.
With WaterSmart, your data is securely hosted in the Rackspace Cloud. Our application servers are protected by state-of-the-art building access controls,video surveillance and 24x7 on-site security.
Rackspace’s facilities and security procedures are regularly subject to independent 3rd party reviews and certifications.
WaterSmart creates daily backups of your data, and we regularly validate our documented restore and failover procedures.
As a Rackspace customer, our servers are connected to multiple high-performance networks, uninterruptible power supplies, backup diesel generators, fire-safety systems, and a full time operations staff to take care of any hardware problems.
WaterSmart supports SSL-encryption, uses best-practice password cipher policies, and maintains portal access logs to maximize your customers’ online security.
Our Water Efficiency Dashboard employs role-based authentication to provide variable levels of access to administrators in your organization. Monitor access through our engagement reports, or export the data to the reporting platform of your choice.
WaterSmart provisions each utility customer with its own private database instance and FTP space, eliminating the possibility of data corruption, entanglement, or privacy breach caused by data source co-mingling.
Your utility and customer data is never available or visible to any other utility or their customers.
WaterSmart’s servers and your data are only accessible via SSH public/private key-pair authentication. Each key-pair is individually assigned to a WaterSmart employee to ensure safe provisioning and access control procedures.
In addition, each WaterSmart staff member is required to sign a non-disclosure and confidentiality agreement prior to employment.
We believe in building trust with our customers through transparency. We pledge to notify our customers when problems arise, and to work with with them to solve problems for the long term.